FAQ

What kind of repair service do you provide?

Advance Solutions offers professional computer, televisionapplianceprinter, scanner, and projector repair services.

Do we come to you or do you come to us?

For large appliances and immobile items such as kitchen appliances and washer/dryer machines, we offer on-site repair services for an additional fee. Simply fill out a Repair Service Appointment Form, and we will contact you to schedule an appointment for one of our technicians to come to your home or office.

For all other machines you can come and visit us at the office.

What will a repair cost?

Our expert technicians will perform a careful and detailed diagnosis to establish the true cost of your repair and let you know in the form of an estimate. If we feel that the repair is not economically viable then we will advise you not to go ahead with the repair.

How long does it take?

It depends on the nature of the repair; our technicians work hard to finish a repair but some will take longer as we require parts. We will always keep you informed of any possible delays, but you can also check the status of a repair here.

Do you provide Data Recovery Services?

Yes, we offer: Level 1 & Level 2 & Level 3 data recovery.

What about my data?Preview Changes

In most cases your data will be safe and will be fully intact when your repaired computer is returned.

Is it worth fixing?

Sometimes a repair just isn’t worth it due to the product’s age or the cost of replacement parts. We will always inform you if your machine isn’t worth fixing.

How much is it if we decide not to fix it?

If you decide a repair isn’t worth fixing based on the estimate you were provided you will only be charged the diagnosis fee. If on the other hand you want the repair done, the diagnosis fee will be deducted from the total cost of the repair.

What areas do you cover?

  • Outer New York City area, including Long Island, Westchester, Putnam.
  • Palm Beach County Florida
  • New Haven, Fairfield, and Danbury Area of Connecticut.

Where is your office located?

Our main office is located at 3548 East Tremont Ave. Throgs Neck, NY 10465

What are your business hours?

  • Reception Hours Monday – Friday: 9AM – 4 PM
    Service Hours Monday – Friday: 9AM – 6 PM
    Saturday & Sunday: Closed
  • Most National and Religious Holidays: Closed  {Visit Twitter for Current Openings}