FAQs

POPULAR QUESTIONS

In House Repair Questions

Please call the office for price ranges

No we do not because cracked screen repairs normally outweighs the original price of the TV.

Every renovation project requires a lot of expenses. They include such bulks as materials and labor. Materials, in turns, include tile, mortar, grout, rough plumbing materials, paint and many other. If you need to  make a calculation of your future renovation project, please give us a call or email us, and our manager will help you with this issue.

Renovation project can be initiated by the clients. If you need to reconstruct your old house, a room or a basement, you need to appeal to us, approve the project and budget and we’ll start working.

Most times the standard time is a week, however some parts may be on backorder.

Depending on the make and model we do, however ONLY for commercial large format printers that are in our home repair range. Please reference our in home repair range page.

No, please find arrangements to have your item dropped off.

Yes, please review the proper shipping instructions listed here! In addition, you must send the printer in with the repair order form and a return shipping label. Remember, the diagnostic fee needs to be paid in full before the item is even looked at so please call the office to make sure your unit was received and they fee is paid in order for us to proceed.

NO! we can’t stress this enough please do not bring any wires or  boxes in.

Please understand the Service Technician needs to disassemble the unit in order to find out what the problem is with the unit.  This process takes time which= labor. 

We do not give estimates over the phone.  You must bring your unit in and pay the diagnostic fee and then we will render the estimate.

Yes and No. If we are in a high season we can not service you faster. We work on a first come first serve bases. If we are in a slow season the techs might be willing to rush the order for a small fee.

I know this is hard to believe however, sometimes units do get damaged on their journey back home. So please make sure your transporting your unit properly back home. In addition, please read the repair instructions thoroughly on your invoice before checking your unit.

If this is you we are sorry you feel this way and want to rectify the situation asap. Please go to the contact page and place your invoice # and the nature of the complaint and someone will contact you within 24 hours.

Appliance Repair Questions

Depending on your warranty company we have to follow their standard procedures. Mostly all warranty companies require us to go to the home and preform a diagnostic. 

Our office contacts the warty company to see if we need an approval.  If so this process takes at least a day.

Typically, it takes 3-5 business days for your parts to arrive.  When they arrive, the tech will notify you.

No, we can only book an appointment when the parts have arrived.

Simple click on the booking page to book an appointment.  All non-warranty customers must make an appointment this way so your information in imported into our system.

Unfortunately, the answer to this question the answer is most of the time NO. Advance Solutions is a small company with a limited number of techs covering certain areas.  If you no longer want to work with your tech please call your warranty company and request to be re-assigned to a different repair center.