If your appliance is less than one year old, you must provide a valid Bill of Sale (BOS) and a clear photo of the Model/Serial Tag before warranty service can be scheduled. These documents are required to verify entitlement and must be submitted before any appointment is booked.

Warranty coverage is determined solely by the manufacturer and is limited to mechanical and electrical defects as described in your owner’s manual. Customers are encouraged to review their warranty booklet to understand what is and is not covered.

Third-Party Warranty Providers

Customers with extended or third-party warranties must contact their warranty company directly to initiate a service work order. Do not schedule an appointment with us until your provider issues a work order. We will contact you once authorization is received.

If your warranty provides partial coverage, you must obtain written entitlement from your warranty company before service. Coverage cannot be added, modified, or validated during or after the repair. Any uncovered portion will be billed directly to the customer.

Effective September 1, 2026, warranty coverage excludes the following:

• Cosmetic or nonfunctional repairs
• Customer education or usage instruction
• Installation corrections (covered only within 30 days of purchase)
• Failures caused by anything other than defective materials or workmanship
• Damage caused by abuse, misuse, improper installation, chemical exposure, or transportation
• Damage to clothing or appliances caused by foreign objects
• Failures caused by worn or cracked hoses
• Consequential or secondary damages
• Failures caused by homerelated issues (Examples but not limited to: neglect, lack of maintenance , shutoff valves, clogged drains, blocked dryer vents, lint buildup, foreign objects, etc.)
• Service calls where the appliance is functioning as designed
• Extra labor or travel fees for remote locations beyond 25 miles (50 miles round trip)
• Failures caused by acts of God, natural disasters, vandalism, intentional damage, or dereliction
• Flood or storm damage
• Freight or transportation costs for warranty parts
• Failures caused by unstable or improper electrical supply (including generators with fluctuating output)
• Delays caused by supplychain issues or parts unavailability

If any exclusion applies, the service becomes billable and payment is required.

For appliances not covered under warranty, the In-Home Trip & Diagnostic Fee is $125.00 per appliance. This fee is non-refundable and due at the time of service.

After diagnosis, the technician will prepare an itemized estimate including parts and labor. Estimates typically require 1–4 business days if research is needed. Estimates are delivered via email or SMS.

We accept: Visa, MasterCard, Discover, AMEX, Apple Pay, Google Pay, and ACH. A 2.69% service fee may apply.

To protect both parties and reduce chargebacks:

1. All customers authorize charges at the time of serviceby signing our digital or physical work order. This signature confirms:

• The service was requested
• The service was performed
• The customer agrees to pay for all billable work
• The customer acknowledges all warranty limitations and exclusions

2. Diagnostic fees, trip fees, and approved repair charges are final and nonrefundable.These fees cover time, labor, and professional evaluation, not the outcome of repair attempts.

3. Disputing a valid charge with your bank after receiving service constitutes Theft of Servicesunder New York Consolidated Laws, Penal Law §165.15. We pursue all fraudulent chargebacks through legal channels, including:

• Submission of signed work orders
• Technician notes
• Photos
• Authorization records
• Communication logs
• Proof of service completion

4. Customers agree not to file chargebacks for services they requested, received, or approved.Any disputed payment will incur:

• A $45 administrative dispute fee
• Rebilling of the original charge
• Possible legal recovery costs

5. If a customer refuses payment for billable services, the account will be forwarded to collections.

90-Day Limited Warranty on Installed Parts

Installed parts and labor are covered for 90 days. Misuse, abuse, improper installation, or lack of maintenance voids this warranty.

To perform repairs, appliances may need to be moved. Modern flooring materials can be soft, and appliances may adhere to or depress the surface. Movement may cause scratches, tears, or marks.

By signing the work order, the customer acknowledges:

• Any pre-existing damage has been documented
• Advance Appliance is not responsible for flooring or surrounding area damage caused by necessary appliance movement
• Some appliances may be wedged tightly and cannot be moved without incidental damage

These terms are binding.

By scheduling service, the customer agrees to:

• Provide accurate warranty documentation when applicable
• Pay all diagnostic, trip, labor, and parts charges as outlined
• Accept responsibility for conditions not covered under warranty
• Not dispute charges for services rendered
• Allow technicians to perform necessary movement of appliances
• Acknowledge all exclusions and limitations listed in this document

Customer approval—whether written, digital, or verbal—constitutes full authorization for service and billing; these terms are binding.